• FIO reserves the right to limit the quantity of any given product that a customer can purchase.
  •  FIO, at all times, will make its best efforts to ensure that the information (pricing, images, description, color and other defining attributes of the product) about products is accurate. However, in cases where we might inadvertently publish inaccurate information, we will take corrective actions but reserve the right to cancel the order.
  •  FIO does not take responsibility for any inconvenience or interruption of a customer’s browsing experience arising out of connectivity issues.  FIO also does not guarantee 100% availability of our service. From time to time, owing to maintenance activity, our service will be unavailable – during which time we will be unable to service your orders.

In the event of any quality related complaint about a product, the customer should contact the Fresh India Organics LLP consumer care number or the consumer care cell of Fresh India Organics LLP. Details of the consumer care cell of the Fresh India Organic LLP will be on the packaging of the product.

FIO will refund customers through the same payment mode that was used to purchase the product online. Refunds for products that were purchased online using credit cards/Debit Cards/Internet Banking will be credited back to the respective account. Similarly, refunds for products purchased through Cash (Cash on Delivery) will be made in cash.

Fresh India Organics LLP (FIO) shall not be held liable either directly or indirectly for the quality of any Produce. Produce covered under Farmer / Farm’s warranty/guarantee cannot be returned to FIO, as the same is covered by the after-sale service offered by the Farmers of the Product. FIO will not be directly or indirectly liable for goods covered under the warranty.

In the event of any disputes in this regard, the same shall be referred to courts of competent jurisdiction at Mumbai.

FIO reserves the right to alter or modify any of the terms and conditions of this Policy without assigning any reason or providing intimation whatsoever. FIO’s decision on the above would be final and the customer shall abide by the same unconditionally.

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